Sourabh C C · Senior Product Designer · Enterprise CX · AI workflows · Bangalore, India

Designing enterprise customer experiences fordigital banking

I turn complex enterprise workflows into products people can actually use. AI handles the groundwork, from research synthesis to working prototypes. That leaves my time for the decisions that matter.

10+ years
Across fintech, cybersecurity, government, B2B SaaS and healthcare
3 / 60
Features drove 80%+ of user engagement. That discovery changed the roadmap.
~40%
More engagement after a research-led banking redesign
60%
Faster development from the UI framework I led

Selected case studies

Work that moved the product and the business.

Fintech, cybersecurity, corporate travel and B2B SaaS. Each case study covers the problem, my role and what changed.

Software Trust ManagerUnder NDA

DigiCert

Software Trust Manager

Lead designer on DigiCert's platform for code signing and software supply-chain security. Most of this work is under a non-disclosure agreement, so this page covers scope rather than screens.

0 to 1 Secure Release Monitor, designed end to end

Enterprise SecurityAI Product DesignProduct-led GrowthProduct Strategy
Agentic Design Process

Design practice assisted by artificial intelligence

Agentic Design Process

A workflow where prototypes are built with production components, reviewed by artificial intelligence agents against written standards, and shipped through pull requests. Agents suggest, people decide.

10 stages from brief to production, with 4 human gates

AI WorkflowDesign SystemsDesign OpsPrototyping
Product Health Reviews

DigiCert

Product Health Reviews

Quarterly reviews that put Net Promoter Score next to Pendo data. Three of 60 features carried 80% of engagement, and the roadmap changed.

3 of 60 features drove 80%+ of engagement

Product StrategyResearchProduct Analytics

Unisys

Digital Banking Modernisation

Led user experience design for a banking app on web and mobile. Research across 1,000+ interactions lifted engagement about 40% and cut errors 30%.

~40% lift in engagement

FintechResearchUsability TestingDesign-to-code

Unisys

Reusable UI Framework Library

I led 12 people to build a themeable React Native component library. Development got 60% faster, with 30% fewer errors.

60% faster development

Design SystemsTeam LeadershipDesign-to-codeEnterprise UX

Unisys

Ohio Courts Network (OCN)

A legacy court records system, rethought for child-welfare workers. It started with a 41-page audit and ended with a 10/10 rating.

10/10 stakeholder rating across every phase

UX ResearchHeuristic EvaluationInformation ArchitectureDesign SystemsAccessibilityPublic Sector

Unisys

Benefit Eligibility System, State of Hawaii

An accessible portal where Hawaii residents apply for food, financial and medical help, built on a design system that meets the Web Content Accessibility Guidelines.

Level AA contrast built into the design system

Public SectorAccessibilityDesign SystemsEnterprise UX

Talview

Job Requisition Platform

A requisition platform that puts everything about a job role and its applicants in one place for recruiters and admins.

B2B SaaSEnd-to-end DesignDesign SystemsDashboard

Daily News App

A news app for busy Indian millennials. Interviews shaped it: less clutter, fewer notifications, more of what you care about.

68% of readers interviewed prefer news apps

UX ResearchMobileCompetitive AnalysisPersonas

Maximizer Ventures

CloudGiant Website

A marketing site for a cloud management product, built to explain the value fast and turn visitors into free-trial sign-ups.

Web DesignVisual DesignConversion

Freelance

Aircon Service Ltd Website

A website I designed and built for an air conditioning company in the United Kingdom. Its job: earn trust in seconds and get the phone ringing.

Web DesignFront-end DevelopmentFreelanceConversion

Freelance

Nalkaras Fashion Website

A storefront for handcrafted, made-to-measure Indian wear. Built entirely with Claude Code, and designed around enquiries, not a cart.

Web DesignAI-assisted DevelopmentFreelanceE-commerce

Freelance

Blinder Casual Shoes

A loud, confident homepage for a casual shoe brand. The shoe is the star, and every section leads into the range.

UI DesignFreelanceE-commerceVisual Design

Freelance

Prana Ayurveda

A calm website for an Ayurvedic wellness brand, with an immersive homepage and treatments explained in plain words.

UI DesignFreelanceHealthcareVisual Design

Maximizer Ventures

Dr Sunny Medical Center

A clinic website in Bengaluru that puts booking, home lab tests and 16 departments one step from the home page.

Web DesignHealthcareVisual Design

Maximizer Ventures

Social Media Creatives

Square social campaigns for a golf club and a healthy food brand. One strong photo, one short line, the brand always in view.

Visual DesignBrandSocial Media

How I work

Principles I bring to a team.

Each one comes with a result to back it up.

Evidence over opinion

What people say and what they do rarely match. So I put interviews next to product analytics. At DigiCert, NPS and Pendo data showed 3 of 60 features carried 80% of engagement, and that our most valuable customers were the least happy.

Product health reviews · DigiCert

AI in the workflow

AI does the heavy lifting: sorting research, drafting options, building working prototypes and testing them with agentic flows. I make the calls and own the result.

LLM-assisted research and prototyping · DigiCert

Systems, not screens

Enterprise products break when projects and teams drift apart. I fix that at the platform level, with shared components and design systems every team can build on. On Unisys Digital Banking, our library made development 60% faster.

Unisys UI framework library · Hawaii SSP design system · Itilite brand system

Options, not opinions

Stakeholders decide better when they can compare. I bring two or three real directions to the table and walk partners through the trade-offs. On the Ohio Courts Network, that earned a 10/10 rating for every phase.

Ohio Courts Network · Roadmap reframing at DigiCert

An AI-accelerated design practice

Less time on mechanics. More time on judgement. Here is where AI fits into my process.

  1. SynthesiseLLM-assisted research synthesis across interviews, NPS verbatims and support data.
  2. ExploreQuick competitive scans and several design directions, instead of betting on one.
  3. PrototypeWorking prototypes in Claude Code, OpenAI Codex or Figma Make, not static mocks.
  4. ValidateReal users and adoption data. If it doesn’t work, we find out early.

About

Enterprise experience, AI-powered workflow.

At DigiCert I lead UX for Software Trust Manager and Secure Release Monitor. The role goes past screens. I run quarterly product health reviews that put NPS and Pendo data next to customer interviews, and those reviews now shape what the roadmap funds.

Before that, at Unisys, I led design for banking and public-sector clients. I also ran a 12-person team that built a React component library for the company and its clients. It cut development time by 60%.

AI is part of how I work every day. It speeds up research synthesis, gives me more directions to compare and lets me build working front ends in Claude Code. The time I save goes into the work that needs judgement: framing the right problem and getting stakeholders behind a decision.

Portrait of Sourabh C C

Capabilities

Product & Strategy

  • Product discovery
  • Roadmap influence
  • Competitive analysis
  • Product analytics (Pendo, NPS)
  • Cross-functional leadership

AI-powered Workflow

  • LLM-assisted research synthesis
  • Rapid prototyping with AI
  • AI-built front ends (Claude Code, Codex)
  • Testing and refinement through agentic workflows
  • Human review of AI output at every stage

Enterprise UX

  • User research & personas
  • Information architecture
  • Interaction & navigation models
  • Usability testing & heuristic evaluation
  • Internationalisation & localisation

Accessibility

  • WCAG, ADA & Section 508
  • Accessibility testing
  • Screen readers (NVDA)
  • Wave · Axe · Stark

Systems & Tools

  • Design systems & component libraries
  • Figma · FigJam · Figma Make
  • Claude Code · OpenAI Codex
  • Sketch · Adobe XD · Axure RP
  • Pendo · Zeplin · XMind

Design-to-code

  • React & React Native
  • Material UI
  • Angular
  • HTML, CSS & Bootstrap

Experience

10+ years, increasing scope.

I started by designing and building SaaS tools. Now I lead UX for an enterprise security platform.

  1. Senior UX Designer · DigiCert

    I lead UX for Software Trust Manager and Secure Release Monitor, which protect code-signing keys and software supply chains. I designed the AI Insights feature and started quarterly product health reviews that changed the roadmap. I also redesigned the Software Trust Manager dashboard, brought onboarding into one guided flow, and helped implement unified navigation across the product.

    AI product designEnterprise securityProduct strategyPlatform IA
  2. Senior UI/UX Designer · Unisys

    Led design on banking and public-sector products, from kickoff to developer handoff. On Unisys Digital Banking, research across 1,000+ user interactions lifted engagement by about 40%. I also led 12 people building a React component library that cut development time by 60% and errors by 30%.

    FintechPublic sectorDesign systemsAccessibilityTeam leadership
  3. Senior UX/UI Designer · Talview

    Designed Talview’s remote hiring platform and owned job requisition management end to end. I also ran the brand style guide across web and mobile, worked with product and engineering from planning to release, and planned OKRs for the design work.

    B2B SaaSHR techStyle guideOKRs
  4. UX/UI Designer · Itilite

    Designed Itilite’s corporate travel booking apps and owned the product UI. I created the company’s first brand guidelines and design system. Teams shipped faster, and customer satisfaction went up.

    Travel techDesign systemsBrand
  5. UI/UX Designer & Developer · Maximizer Ventures

    Designed SEO tools from first sketch to final mock-up, then built them with Bootstrap and Laravel. I also handled every design job for the company and its clients: websites, landing pages, social campaigns and marketing assets.

    SaaSWeb designFront-end developmentMarketing design

Certifications & education

  • Certified Usability Analyst (CUA) Human Factors International · 2024
  • UX Strategy Fundamentals Udemy · 2021
  • Information Architecture Fundamentals Udemy · 2021
  • Diploma, Web Design & Development Cycore IT Academy · 2013
  • Bachelor of Commerce IGNOU · 2011

Resume

The one-page version.

PDF · 1 page

Contact

Let's talk.

Open to new roles and conversations about complex products. I'd be glad to hear from you.

Location
Bangalore, India